Shipping
Every effort is made to despatch goods next day however there are
times when this is not possible. Any closure will be indicated by a
message next to our logo. Orders can still be placed during a closure
period and will be shipped when we re-open. If you require urgent delivery,
please call us on 0845 345 2420 for availability. You can track the
progress of your order by logging into your account.
Approx. times despatch to arrival for software
UK 1-2 days, next day if special delivery option selected.
Europe 3-4 days. USACanada 5-7 days. Remainder 7-10
days. These are guides not gaurantees. In the event we are unable to
deliver within 30 days, a refund will be offered. We can also refund
on request if order has not shipped.
Approx times despatch to arrival for Mosaics
Very small orders 3-4 days parcel post. Larger orders 1-2 days normally by UPS
Shipping Costs
The actual shipping costs are calculated by the shopping basket
when you go to the checkout and enter your delivery location. Here
are approximate prices (Excl VAT) for our low cost shipping method:
UK
|
80g
|
£1.00
|
|
230g
|
£1.27
|
|
450g
|
£1.70
|
|
700g
|
£2.20
|
|
900g
|
£2.70
|
|
1100g
|
£4.74
|
|
1350g
|
£5.59
|
|
Over 1350g
|
£6.50
|
Countries
AT,BE,DE,FR,GL,IS,IE,IT,NO,DK,PL,ES,SE,CH,FI,PT,IL,GR,NL
|
80g
|
£1.10
|
|
100g
|
£1.21
|
|
200g
|
£1.80
|
|
300g
|
£2.29
|
|
400g
|
£2.79
|
|
500g
|
£3.29
|
|
600g
|
£3.79
|
|
700g
|
£4.29
|
|
800g
|
£4.79
|
|
900g
|
£5.29
|
|
1000g
|
£5.89
|
|
1500g
|
£8.49
|
|
1940g
|
£10.69
|
|
25Kg
|
£24.99
|
|
50Kg
|
£49.98
|
|
75Kg
|
£74.97
|
|
100kg
|
£99.96
|
|
Above 100kg
|
£173.00
|
Rest of World
|
80g
|
£1.46
|
|
100g
|
£1.87
|
|
200g
|
£2.86
|
|
300g
|
£3.81
|
|
400g
|
£4.76
|
|
500g
|
£5.71
|
|
600g
|
£6.66
|
|
700g
|
£7.61
|
|
800g
|
£8.56
|
|
900g
|
£9.51
|
|
1000g
|
£10.65
|
|
1500g
|
£15.78
|
|
1940g
|
£19.58
|
|
25Kg
|
£110
|
|
50Kg
|
£220
|
|
75Kg
|
£330
|
|
1,000Kg
|
£500
|
Refunds
There are no refunds on software purchases once the seal has been
broken due to the ease of copying.
You have up to 7 days from the date of receipt of goods to notify
us of your intention to cancel. Goods must then be returned at your
expense with all seals intact. We will then issue a refund within a
reasonable period of time (but in any case within 30 days).
For credit card purchases, refunds will always be made back to the
original card. We are unable to make refunds in any other way due to
card company rules.
Postage charges are not refundable and all returned goods must be
sent postage paid. This excludes goods faulty in manufacture or
damaged in transit which will be exchanged and return postage
refunded. |
