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Lost download information / Keycodes

PostPosted: Tue Jan 08, 2008 6:49 pm
by DPSoftware
Download versions from MyCommerce (After Sept 2018)
Search for your order at

Older Download vesions
If you purchased your software as a download (not on CD) then you can search for your information online which will be quicker than emailing for support. You can do this at

Once you have located your account at you can get your download information and keycodes resent to you.

CD versions
If you have a CD then on the Platinum version, the keycode is printed on the CD. Earlier versions do not need a keycode.

USB versions
If you have both a USB and CD then the USB device uses the same code as printed on the CD. If you have only a USB device then either it does not require a code or the code is provided on a card in the product box.

Contacting support
You can reach a real person at
Please fill in the subject of your email, avoid rude words and the names of medications which can cause your message to be discarded as junk.

Re: Lost download information / Keycodes

PostPosted: Sat Jan 30, 2016 3:42 am
by Snu210
Hi Dave,

I tried going to cardquery and found my order from 2014.

However, I only get the keycode, there is no download link.

Since my computer fried recently and I lost all my data, I do not have the original email.

I've emailed DP Software and have yet to hear from anyone about obtaining this download link to the program again.

I tried getting the demo version, but there is nowhere to put in the keycode?

It is most frustrating, I have all the details, just not the actual program itself where the keycode can be put in!!!


Re: Lost download information / Keycodes

PostPosted: Sat Jan 30, 2016 11:15 pm
by Snu210
Thank you to Dave, who helped me get this one sorted out! Much appreciated to have it all working again ;)